Headphone usage

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    Amanda A.

    Hi Diana! For the best experience, both earbuds should be in. The heart rate sensor is in the left earbud and the touch sensor to activate voice commands is in the right earbud. However, you do have the option to adjust your settings so that if one of the earbuds is out, nothing changes about your volume setting or the workout. This is under "Earbud Removal Action" in the app settings. 

    Hopefully this is helpful, but please don't hesitate to reach out to us at support@getvi.com if we can assist you further!

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