Loss of GPS signal

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5 comments

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    Ervin B.

    Hi Johnny, we've just sent you an email with troubleshooting steps that can improve the GPS-tracking issues you're having. Please check your inbox, cheers!

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    Andy Llerena

    I just did my first run with Vi today and had the same issue. The GPS gave out around 5 minutes into my run and didn't come back until close to the end of my run. This threw off the distance it tracked which also thew off the pace info that's attached to that workout. Could you help me troubleshoot as well?

  • Avatar
    Ervin B.

    Hey Andy! So sorry about that, we'll be sure to look into why that happened. Just sent you an email with those steps! Thanks.  

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    Jane Allard

    I was having this problem too. I turned off the power saving mode and that took care of it.

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    Ervin B.

    Hi Jane, thanks for reaching out and letting us know! Yes, while power saving mode is on, we're unable to collect location updates if your display turns off, so having this mode off can help address these GPS-related issues. Feel free to email us at support@vitrainer.com if you come across this again.

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