voice command activation not working

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    Ervin B.

    Hi Amy, so sorry about that! The issue can be related to your headphone's proximity sensor having trouble detecting your earbud placement. We can also attempt to reset your Vi Sense headphones to see if that helps. I see that you're speaking my colleague, Neil. I've notified him of the issue you're having and he'll help guide you through the steps to address this! Cheers!

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