Ervin B.

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Recent activity by Ervin B. Sort by recent activity Recent activity Votes
  • How do I update the devices firmware?

    The firmware (listed as Earphone Version in the app settings) can be updated with Over-The-Air (OTA) updates. Below you can find step-by-step instructions for completing an OTA update.  Before star...

  • Tutorials

    For in-depth guides on Vi's features and how to use them, please visit our "Vi Education" YouTube channel! Learn all-things Vi, from setting up Vi for accurate heart rate readings to changing your ...

  • What do the buttons do?

    Plus (+) Button A short press will increase the volume. A long press will skip to the next track. Minus (-) Button  A short press will decrease the volume. A long press will skip back a track. ...

  • How do I manage my Vi Trainer subscription?

    Subscriptions to the Vi Trainer app are managed through either the Vi Account Dashboard, iTunes App Store, or Google Play Store account depending on which channel you subscribed through. Any adjust...

  • Do I need my phone to run with the Vi Trainer app?

    Yes, you do need your iPhone or Android phone with you in order to train with Vi. Your phone must be running iOS 10 or above or Android 5.0 or above.  We currently don't integrate with any smartwat...

  • When will my order arrive?

    Once you've completed your purchase on vitrainer.com, your Vi Sense Headphones will ship out of our warehouse within 1-2 business days from when the order was placed. Upon completion, you will rec...

  • How long does it take to charge Vi?

    It takes roughly 90 minutes for Vi to reach a full charge! When you plug Vi into your micro USB charger, the Vi logo on your neckband will flash green until it's fully charged. When fully charged t...

  • Are international customs, duties, taxes, and fees included in the price of Vi?

    No, the cost of your device does not include international customs, duties, taxes, and fees outside of the US. These additional fees vary wildly based on what country, state, and province you live ...